Privacy Policy

Effective July 30, 2026

This policy explains how Grá Home Care (“we,” “us,” or “our”) handles information through https://grahomecare.com. It applies only to this website, not to third-party websites linked from it.

Information you provide

When you contact us or request an estimate, we may collect information you choose to provide, such as your name, email address, telephone number, service address or location, requested service, appointment preferences, and message. Please do not send highly sensitive information through an ordinary website form.

Do not use this website to send medical records, detailed health information, or emergency requests. If there is an emergency, contact the appropriate emergency service. Website analytics does not receive the contents of your inquiry.

Website analytics

Unless you opt out, we may use analytics to collect pages viewed, session and interaction information, approximate location, browser and device information, referring source, and events such as a click on a telephone link or a successful inquiry. Analytics events are designed not to include form contents, names, email addresses, telephone numbers, street addresses, or free-form messages.

How we use information

• To answer questions, prepare estimates, schedule work, and provide requested services.
• To provide customer support and maintain appropriate business records.
• To understand website performance unless you opt out, and advertising performance only where conversion measurement is configured.
• To prevent spam, fraud, abuse, and security incidents.
• To meet legal obligations and resolve disputes.

Cookies and privacy choices

Browser storage supports security, forms, remembering privacy choices, and—unless you opt out—website analytics. This site does not enable advertising storage. We do not use analytics for personalized advertising. You can opt out below, and supported Global Privacy Control signals are treated as an opt-out.

Service providers

We may use service providers for website hosting, form delivery, communications, content administration, analytics, advertising measurement, spam prevention, maps, video, or chat. Depending on the features enabled on this site, these providers may include Netlify and Google services such as Google Tag Manager, Google Analytics, Google Ads, Google Maps, or YouTube. A provider receives information reasonably necessary to perform its service and handles it under its own terms and privacy practices.

How information is shared

We do not sell or rent personal information. We may disclose information to service providers supporting our operations, professional advisers, authorities when legally required, or a successor involved in a legitimate sale, merger, or transfer of the business.

Retention and security

We keep inquiry and business information only as long as reasonably necessary to respond, provide services, maintain records, resolve disputes, and satisfy legal obligations. Where enabled, Google Analytics user-level and event-level data is configured for a retention period of up to 14 months. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may ask to access, correct, or delete personal information you submitted, subject to information we must retain for legal or legitimate business purposes. Rights can vary based on where you live. To make a request, use our contact page or email hello@grahomecare.com.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.

Changes to this policy

We may update this policy when our practices or services change. The effective date above identifies the latest version.

Contact

Questions or privacy requests may be submitted through our contact page or sent to Grá Home Care, South Shore, MA.